Our History
Mission
We are a company specialized in the provision of Language Services and Design & Advertising, generating strategic alliances with our clients, employees, and suppliers. These alliances allow us to deliver timely solutions with high quality, which makes us a socially responsible, transparent, and sustainable company.
Vision
In 2026, Tvains will be classified as one of the five (5) top translation companies in Latin America, and it will be considered a leader in Language Services and Design & Advertising for the pharmaceutical, healthcare, biotechnology, industrial, legal, financial, IP, and copyright sectors. Tvains will have offices in 10 countries (Argentina, Colombia, United States, Mexico, Peru, Brazil, Switzerland, Ecuador, Ireland, and Spain). It will be consolidated as a business holding in new industries, where Tvains will have outstanding positions. Tvains will count on a highly committed and satisfied staff, as well as a with a trustworthy and lasting relationship with its clients, while being responsible with the environment and with society. This will guarantee the company sustainability and will support the growth of the countries where it operates.
Why Tvains
Customer Service
We base our customer service experience on four pillars:
1. Optimism: We work with personnel that faces challenges with a positive attitude, always looking for and providing customized solutions for each of our clients’ requirements.
2. Respect: Respect is not only practiced within our organization; it is also reflected in the relationship with our clients.
3. Trust: Trust is the basis of good communication, so we seek to establish relationships that generate mutual trust. This includes recognizing our errors when we make mistakes.
4. Communication As stated by playwright George Bernard Shaw: "The single biggest problem in communication is the illusion that it has taken place.” Because of this, we make sure that all the parties involved in a project and customer service correctly understand the information, thus providing the best user experience.
Tvains Server
We have a SharePoint to transfer sensitive material. This guarantees the confidentiality of the information provided by our clients with the highest security standards and permanent access to information only by authorized users, from any country as required. This allows us to optimize our resources and offer an agile, effective, and friendly service.
SDL Trados 2021
SDL Trados 2021 is the computer-aided translation tool we use to manage translation projects with higher precision and to ensure quality in each step of the process.
Quality Assurance
We make sure that we provide solutions with the highest quality by means of service agreements to know our clients’ expectations, continuous internal and external feedback, and ongoing staff training.
Values and principles
Passion
Passion is our internal motivation, in consideration of our own intrinsic and unique desires. It is the energy that comes from within instead of being imposed from the outside, which encourages us to get up every morning and to continue learning and evolving to provide the best services for our clients. Passion is what maintains our high rigorousness level.
Sustainability
Through its mission, Tvains contributes to two United Nations Sustainable Development Goals: decent work and economic growth, through fair and equitable work conditions and technological innovation for productivity increase; and partnerships for the goals, since we facilitate negotiation processes between countries through our services, promoting an equitable, fair, and open universal commercial system.
Transparency
En nuestras relaciones con colegas, clientes, proveedores, contratistas y demás grupos de interés somos dignos de confianza y actuamos con integridad, siendo honestos y promoviendo la crítica constructiva que nos permite la mejora continua.
Quality
We are proud of providing high value services and products maintaining rigor in each step of the process, guaranteeing client satisfaction, profitability, the future of our employees, and the company growth.
Responsibility
Accountability and acceptance of personal responsibility are integrated at all business levels and in decision-making. We lead by example and we focus on what we are capable of doing, thus providing effective solutions.
Quality Policy
Integral Management System Policy V13.1
TVAINS acknowledges the significance of human talent, and has a highly qualified staff committed to their work and with the company. Among its priorities, the Company establishes the implementation and continuous improvement of an Integral Management System supported by senior management, aiming to ensure the complete physical, mental, and social well-being of its employees and contractors, providing safe and appropriate workplaces. TVAINS is aligned with legal, standard, and other applicable requirements for OSH and Quality, and is committed to observe the policies defined, to continuously improve its processes in order to satisfy its clients, generate long-term relationships with its stakeholders and get the expected results. Because of this, compliance with ALL the processes, procedures, protocols, and instructions established will be mandatory for ALL stakeholders. Management commits to supplying any and all resources needed for compliance.
